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Job Details
General Summary
Expertise in G42, Azure/AWS, Google Cloud
Establish relationships with clients by understanding their technical needs and business objectives
Introduce new products and features to clients and provide education on best practices
Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s)
Execute programs to ensure that G42 is fully aware of the customer’s adoption level, value realization, and overall satisfaction with the technology solution(s)
Collaborate with Sales Team and Executives to identify areas of solution expansion and adoption opportunities
Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
Lead across multiple work streams and teams to maintain customer momentum.
1st escalation point of contact for customers;
Open trouble tickets and escalates to 3rdlevel support vendors for cloud services and applications
Develop and provide monthly SLA and KPI reports to all enterprise customers;
Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Proactively manage account escalations for support or response to alerts and events
Contribute to the continuous improvement of services, solutions and operations
Onboard new customers in coordination with sales, delivery and consulting teams
POC test support -Help customers apply for resources, configure cloud products, and provide related technical support
Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.
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